1. Information We Collect

When you use the Website or submit an enquiry to us, we may collect information that you voluntarily provide.

The enquiry forms currently available on the Website request the following information:

• Name
• Email address
• Phone number
• Subject or enquiry details

You may also provide additional information voluntarily when communicating with us through the Website or through other communication channels.

We only request information that is reasonably necessary to respond to your enquiry or provide information about Manatheera's services and facilities.

2. How We Collect Your Information

We may collect your information when you:

• Submit an enquiry through a form on the Website
• Contact us using the contact details displayed on the Website
• Communicate with us through the Website's chat facility
• Otherwise voluntarily provide information to us in connection with an enquiry about Manatheera

The enquiry forms on the Website currently include a consent checkbox stating that the user's data is collected and stored.

3. How We Use Your Information

We use the information you provide primarily to:

• Respond to your enquiries
• Contact you regarding your enquiry
• Understand your requirements
• Provide information about Manatheera's venue spaces, accommodation, dining, events and facilities
• Follow up regarding an enquiry or request you have made
• Provide customer assistance
• Maintain records of enquiries and communications
• Protect the security and proper operation of the Website
• Comply with applicable legal obligations where required

We do not use the information submitted through an enquiry form for purposes unrelated to the enquiry unless we have an appropriate legal basis to do so.

4. Enquiry Forms

The Website contains enquiry forms on pages relating to Manatheera's facilities and spaces, including venue and accommodation-related pages.

These forms request information such as your name, email address, phone number and subject.

When you submit an enquiry, the information you provide may be transmitted to Manatheera through the Website's form-processing system and may be stored for the purpose of responding to and managing your enquiry.

Providing information through an enquiry form is voluntary. However, if you do not provide the information necessary to respond to your request, we may not be able to respond appropriately.

Please do not submit passwords, payment-card information, government identification numbers, or other highly sensitive information through the general enquiry forms.

5. Website Chat

The Website currently provides a chat facility through which visitors can communicate with Manatheera.

If you use the chat facility, information that you voluntarily provide through the conversation may be processed in order to respond to your request and provide customer assistance.

The information processed through the chat facility may also be subject to the privacy policy of the third-party service provider operating the chat functionality, where applicable.

6. Information Collected Automatically

When you visit the Website, certain basic technical information may be automatically processed by the Website, its hosting infrastructure, or security systems.

Depending on the technical configuration of the Website, this may include information such as:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Pages requested
• Basic technical information required to operate and secure the Website

This information may be used for normal Website operation, security, troubleshooting and technical maintenance.

7. Cookies

The Website may use cookies or similar technologies that are necessary for the operation and functionality of the Website.

Cookies are small data files stored on your device by a website.

Depending on the Website's technical configuration, cookies may be used to:

• Enable Website functionality
• Maintain technical functionality
• Improve Website performance
• Support security
• Remember certain technical preferences

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.

Manatheera does not use this Privacy Policy to claim the use of advertising or tracking technologies that are not actually deployed on the Website.

If additional tracking, analytics, advertising or similar technologies are introduced in the future, this Privacy Policy may be updated accordingly.

8. Third-Party Services

Some functionality on the Website may depend on third-party technology or service providers.

For example, the Website may use third-party services to provide functionality such as website hosting, form processing, communication/chat functionality, security, or other technical services.

Where such third parties process information on our behalf, they may process information according to their own privacy policies and applicable contractual or legal requirements.

The Website may also contain links to external websites or services. We are not responsible for the privacy practices or content of websites that are outside our control.

9. Sharing of Information

We do not sell your personal information.

We may share information you provide where reasonably necessary to operate the Website, respond to your enquiry, provide requested assistance, or comply with applicable law.

This may include sharing information with:

• Website hosting or technical service providers
• Website maintenance providers
• Form-processing or communication service providers
• Chat service providers
• Security or infrastructure service providers
• Professional advisers where necessary
• Government authorities, courts, regulators or law-enforcement authorities where required by law

We take reasonable steps to ensure that information shared with service providers is handled appropriately.

10. Data Security

We take reasonable technical and organisational measures to protect the personal information we receive against unauthorized access, misuse, alteration, disclosure, loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal-data security incident affecting your information, we will take appropriate steps as required under applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries and maintaining appropriate business records.

We may also retain information where necessary to:

• Comply with legal or regulatory requirements
• Resolve disputes
• Establish or defend legal claims
• Maintain business records
• Protect the security of our Website and services

When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

12. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related grievance or complaint
• Exercise other rights available under applicable data-protection laws

We may need to verify your identity before processing certain requests.

13. Withdrawal of Consent

Where processing of your personal information is based on your consent, you may withdraw your consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Certain information may continue to be retained where required or permitted by applicable law.

14. Children's Privacy

The Website is not specifically directed at children.

We do not knowingly seek personal information from children through the Website for purposes unrelated to a legitimate request or service.

If you believe that personal information belonging to a child has been provided to us through the Website and should not have been collected, please contact us.

15. External Links

The Website may contain links to external websites, maps, social-media platforms, communication services or other third-party resources.

When you visit an external website, that website's own privacy policy and terms will apply.

Manatheera is not responsible for the privacy practices or security of third-party websites that we do not control.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time if our Website, services, data-processing practices, technology, or applicable legal requirements change.

Any updated version will be published on this page with a revised Effective Date.

We encourage visitors to review this Privacy Policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy, want to request access or correction of your personal information, or wish to raise a privacy-related grievance, please contact us.

Please include sufficient information in your request for us to understand and respond to your enquiry.

18. Governing Law

This Privacy Policy is governed by the applicable laws of India.

Any privacy-related matter will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts or authorities.